RETURNS POLICY

This Returns Policy was last updated on 16 November 2023

We hope you love our products as much as we do but if for any reason you are unhappy with your purchase and would like to return the product for a refund, please email us at hello@bramleyproducts.co.uk.

Returns are nice and easy. You can make a return if your product is damaged or there is a fault or simply if you have changed your mind*.

Please note, our Compostable Refill Pouches are non-returnable and non-refundable.

*as long as the product is unopened.

1. HOW DO I MAKE A RETURN?

1.1 If you have received your order but you have changed your mind or you are not sure a product is quite right for you then please:

(i) Email us at hello@bramleyproducts.co.uk within 14 days of receiving your order;

(ii) Include your Order Number and a few details on the reason for the return

(iii) The product must be returned to us unopened and in the condition as supplied to you. So please re-pack it with care using all of the original packaging or a suitable alternative. You are responsible for the return package and all associated posting costs. 

(iv) The product needs to be received back to us within 28 days of receipt of the package by you. We do advise that you use a signed for and tracking service in case the parcel fails to reach us for whatever reason.

1.2 If your product has arrived damaged or there is a fault then please: 

(i) Contact us at hello@bramleyproducts.co.uk and send us information on your order; 

(ii) Include your Order Number and a few details regarding the issue or fault. We will resolve this issue for you and send you a new product straight away.

1.3 We will use all reasonable efforts to issue a refund within 10 working days but, in any event, no later than 30 calendar days after receipt of the returned product.

1.4 We regret that additional costs such as delivery charges (express or otherwise), any customs, import duties or taxes (on deliveries outside of the United Kingdom) and gift-wrapping cannot be refunded.

1.5 Please note that refunds on items bought as gifts can only be issued to the original purchaser.

2. CAN I CANCEL MY ORDER?

2.1 You can cancel your order at any time prior to your order being processed. Please be aware that orders are usually processed on the same day they are received.

Please email hello@bramleyproducts.co.uk with your address and Order Number.