This page provides information about ordering and delivery of your purchases. If you need further information please contact us for assistance.
COVID-19 Delivery Update
During these unprecedented times, Royal Mail is receiving a huge surge in deliveries. We understand that Royal Mail are doing everything possible to deliver your order on time, however, we know that Royal Mail are experiencing delays in some parts of the country.
Please note, that if you have a Royal Mail tracking number (in your confirmation email), your order has been dispatched from Bramley and it's on it's way. When sending an order by first or second class, the Royal Mail do not provide any additional insight to where your parcel is until a delivery has been attempted or your order has been delivered.
If a message comes up saying- An update will only be provided when we attempt to deliver your item - this means that the postmen have the parcel but just haven’t been able to deliver it yet, most likely due to the backlog and limited staff they have. We have no doubt it will be with you soon and we apologise if it has taken longer to reach you than normal.
All UK orders under £60 are subject to a delivery charge. UK Orders are delivered via Royal Mail. You can choose 1st class at £4.95 or 2nd class at £2.95 (unless a promotion is running). FREE UK delivery is applied for orders of £60 or more.
Disclaimer: We cannot take responsibility for delays in delivery by Royal Mail outside of our control including industrial action or severe weather conditions and subsequent disruption to the service. We endeavour to make our customers aware should a situation arise and to know when to expect delays.
International deliveries are subject to a delivery charge as follows
Europe – £20.00
USA and Canada – £25.00
All other countries – £30.00
We aim to deliver your goods within 5–7 working days after your payment has been processed. If you have any questions regarding international delivery please contact firstname.lastname@example.org
Disclaimer: We cannot take responsibility for delays in delivery that are outside of our control including industrial action or severe weather conditions and subsequent disruption to the service. We endeavour to make our customers aware should a situation arise and to know when to expect delays.