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Frequently Asked Questions

All of our products contain essential oils but we have made sure that they are not at such levels that would cause concern during pregnancy. Some women do choose to avoid all essential oils whilst pregnant. If you have any concerns, we suggest you consult your doctor or pharmacist before using the product. Each product has its ingredients listed on our website (just click on the product you are interested in and you’ll see the ingredients tab).
All our products are suitable for vegans.
None of our products are tested on animals.
We would recommend only the minimal amount of product on children because their skin might be sensitive. Bramley products do not contain any ingredients which might cause undue problems to children such as petrochemicals, sulphates, artificial colours or fragrances. If your child has any allergies or skin conditions we would recommend consulting your GP before using our products.
Bramley originates from Bramley Road in London, where Chloё was living when she first dreamt up the range. It fits because it encapsulates the natural Englishness of the countryside, which is what the products are all about.
The bottles, lids, pumps and boxes we use are all completely recyclable.
Every natural product needs some sort of preservative to ensure that it arrives with the customer in the optimum condition. We use the minimum amount of preservative that we can and we are continually reviewing the ones that we do use to ensure the quality of product expected by our customers.
Although allergic reactions to Bramley products are very rare indeed, if you think you have suffered an allergic reaction, please stop using the product. It is possible to be allergic to pretty much anything including essential oils and other natural ingredients. If you suspect you have a sensitivity we would strongly recommend that you test a small amount of any new product on the inside of your elbow. If you experience any redness or tingling you should return the product for a refund.
No, our products do not contain gluten.
We do not use synthetic microbeads, or any other plastic, as an ingredient in any of our products.
We have a very comprehensive range of bath and body amenities on offer for hotels, just head to our Wholesale page.



Subscriptions

Yes, simply go to your account section of the Bramley Products Website, click the button that says “Manage subscription” in the top right and follow these steps:

1. Click “manage”

2. Click “change upcoming order date”

3. Select the new date you’d like your subscription to be created

Please note: By selecting a new date, you will be creating your next order for that date, but there may be up to a 24 hour delay before it is processed. This will also change the shipping date for all your future orders. For example: You currently have a monthly subscription shipping on the 1st of every month. You change the date here to the 15th for your next order. Your future orders will now be created on the 15th of every month.

Go to your account section of the Bramley Products Website, click the button that says “Manage subscription” and follow these steps:

1. Click “manage”

2. Click “view/update card” - here you will be able to see the card details you originally used to sign-up

3. If you would like to update your payment details click “click here to update your credit card”

Yes, simply go to your account section of the Bramley Products Website, click the button that says “Manage subscription” and follow these steps:

1. Click “manage”

2. Click "update address”

Yes, simply go to your account section of the Bramley Products Website, click the button that says “Manage Subscription” and follow these steps:

1. Click “manage”

2. Click "update shipping method

Yes, simply go to your account section of the Bramley Products Website, click the button that says “Manage Subscription” and follow these steps:

1. Click “manage”

2. Click “product quantity” and adjust accordingly

Yes, simply go to your account section of the Bramley Products Website, click the button that says “Manage Subscription” and follow these steps:

1. Click “manage”

2. Click "upcoming orders"

Yes, simply go to your account section of the Bramley Products Website, click the button that says “Manage subscription” in the top right and follow these steps:

Yes, simply go to your account section of the Bramley Products Website, click the button that says “Manage Subscription” and follow these steps:

1. Click “manage”

2. Click “swap product”

3. Choose the product you’d like to swap

Please note: if you want to swap a product which is a lower or higher cost, you will be be notified in the account area what the difference is and we will adjust the amount we take on your next order.

Yes, there are two ways to add a product to your subscription:

A)

Sign into your Bramley Products account on the website

Visit the product you want to add, below the “add to basket button”, simply press “add to subscription”

B)

Go to your account section of the Bramley Products Website, click the button that says “Manage Subscription” and follow these steps:

Click “manage”

Click “add product to subscription”

Select the product you’d like to add to your subscription

Yes, simply go to your account section of the Bramley Products Website, click the button that says “Manage Subscription” and follow these steps:

1. Click "frequency"

2. Change your frequency accordingly

Yes, you can cancel your subscription at any time. Go to your account section of the Bramley Products Website, click the button that says “Manage Subscription” and follow these steps:

1. Click "manage"

2. Click “cancel subscription”

Yes, you can cancel your subscription at any time. Go to your account section of the Bramley Products Website, click the button that says “Manage Subscription” and follow these steps:

1. Click “order #1”

2. Click “skip order” to the relevant order you want to skip

Yes, you are able to use eligible subscription coupon codes for Bramley Products Subscriptions if they are specifically for subscriptions.

1. Click “order #1”

2. Click “skip order” to the relevant order you want to skip