BRAMLEY CUSTOMER SERVICE POLICY

We believe everyone should experience the benefits of nature, both physically and sensually. Our expert plantsmiths select and blend beneficially-rich botanicals to craft unique and high-performing natural products with therapeutic properties that enhance your well-being, and reconnect you to the tranquil English countryside, leaving you feeling relaxed and revived. A feeling that can be enjoyed every day, wherever you are.

We want that relaxed feeling to stay with you for the rest of the day, so we take customer service very seriously!

We understand that sometimes things don’t go quite to plan – our customer service policy ensures that you have the opportunity to address any concerns that you have so that we can resolve them as quickly as possible. If you have any questions in relation to this policy, then please don’t hesitate to contact hello@bramleyproducts.co.uk

Complaints

If you are unhappy with any element of your purchase with Bramley then in the first instance you should contact hello@bramleyproducts.co.uk.  We aim to reply to your initial email on the same (working) day, but in some circumstances this may be longer.  We may ask for more information to ensure we respond to your complaint correctly.  We’ll make it clear when we need more information, and we’ll ask you those questions as quickly as possible. Once we have received all the info we need from you, we’ll respond to your complaint.

Refund policy

Sometimes we don’t always get things right. In the event that we find our service did not meet up to the high standards we set for our customers, then we will offer a refund. This refund will be processed within 48 hours of our decision, and we’ll notify you that it has been processed.

E-Gift Vouchers

You can purchase gift vouchers with a monetary value that can be used as part or total payment of a service. All E-Gift Vouchers are valid 12 months from date of purchase.

Reviews

As a business we take reviews very seriously. We are registered with Trustpilot and we are committed to consistently listening to customer feedback. If you are a customer with Bramley, then you can leave a review here. If you are unhappy with any element of our service or a product, then we politely request that you contact hello@bramleyproducts.co.uk in the first instance, to give us the opportunity to resolve any problems you are experiencing.

Feedback

Got an idea for a product you’d like us to offer? Want us to consider a change to something? We’d love to hear from you. Email: hello@bramleyproducts.co.uk

Rooted in rural Wiltshire, Bramley is inspired by the beautiful English countryside that surrounds us, and we are fiercely passionate about maintaining and preserving our natural British wildscapes. We do this through our approach to sustainability, eco-friendly packaging, our partners, suppliers and contributions to impactful charities, such as Plantlife.