Discounts and Offers
Orders which have qualified for a free gift with a purchase and where all or part of the order is being returned for a refund then the free gift must also be returned in order for the credit to be processed.
Where an order has qualified for a discount to be applied to a product this discount shall no longer apply if upon returning part of the order the resulting value is below the threshold for the discount to apply. This also applies to free delivery offers. The discounted products must therefore either be returned or they shall be charged at the full retail price. This excludes faulty or damaged returns when the product is being replaced.
Please post any return to the following address:
Unit 8, Chaldicott Barns,
Tokes Lane, Semley,
You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature such as Royal Mail First Class (Recorded Delivery). Please ensure returned goods are stored safely as we will not be responsible for goods that are damaged whilst in your care.
Arranging a refund
Once we receive your returned good or goods a refund, if appropriate, a refund will be issued for the full value of your purchases. This will be charged back as a credit to the card used for the original purchase.
Defects, Incomplete Orders or Incorrect Delivery
If you are returning goods due to defects, incomplete orders or incorrect delivery, we will refund you both the price you paid for the goods (inclusive of the initial delivery charge) and the recorded delivery costs for the return package from the original delivery address to our address as above. Please obtain a receipt from your Post Office to enable us to process the refund for your return postage costs.